One tip: Always make sure that whatever you are buying has not been opened already. You will see boxes on their shelves that have been opened and re-taped shut, doubtless because they were previously returned.

I asked for my computer to be returned to me with no repairs.
Two weeks later I called to ask if my computer was back- the guy on the phone repeated “It takes 6 - 8 weeks” and then hung up on me. He refused to tell me how long it takes for my computer to be shipped back from California.
I went to FRYS immediately and spoke to his manager, Peter. Peter suggested I fill out a customer complaint form. I took. Peter promised to call the place in California and find out when my compute would be returned. He never called me to let me know if he made the call or any information.
Another two weeks passed. It was now February. My computer had been gone over 12 weeks. I called again. My computer was there but no one called me to tell me.
I went to pick it up and they wanted me to pay $99 for it. I told them that they did not provide a service in 6 - 8 weeks. They could not argue with that so they discounted the fee to $40. I paid that stupid fee to get out and vow NEVER to return.
The warranty was a total waste of money. My computer does have a hardware problem and they STILL did not fix it.
FRYS IS RUNNING A SCAM.

In Mar-05, I purchased the extended warranty with a new Canon MF5550 multi-function laserjet printer. After about a year of low-volume use, the power supply seemed to be an issue — the device would not recover from a power outage. Fry’s claims to have replaced the power supply. I recently began experiencing the same problem with this machine. Having relocated from Austin, TX to Minneapolis, MN, I decided to have a local Canon authorized service agent perform the diagnostics and repairs rather than send the printer back to Austin (again).

The local agent for Canon says the power supply is the original factory part — not a replacement. More importantly, their diagnostics show the root cause to be the motherboard, not the power supply. My recommendation to all readers is to avoid the extended warranty at Fry’s — it is crap. If I was still a TX resident, I would sue in small claims court to recover my out-of-pocket service costs from their supposed repairs — I am convinced they did nothing … and kept the printer for months. In addition, Fry’s failed to return several parts for the paper tray that were packaged and sent with the printer (when serviced). I am out-of-pocket for replacing these parts — adding insult to injury. I much prefer my local Best Buy over Fry’s and next expect to give Fry’s another dollar of my money.

Mine has been sent to California, and now the manufacturer. It has been gone for 22 days and counting. All that was wrong was a loose power cord connection…..ugh!!!!!!

I called in today October 2, 2007, to my surprise, as soon as I called to ask detailed information about my warranty, the employee who answered the phone unenthusiastically answered, “ONLY HARDWARE.” I remember when I was buying the warranty, there were a list of at least 20 things that was going to be covered, but they said it was ONLY HARDWARE. I WILL NEVER AGAIN TRUST FRY’S.

I needed a reformatting disk to be in there, but it was not inside the box as the employee who sold it to me, he had also verified with a number of other workers if the disk was in there, but now they are telling me to call the manufacturer, they said, “google it or something”, as if it was not there problem!!!

It can on occasion become strenuous to separate the acceptable cunt site work from the unreliable….