As an employer, I have often been mystified by the sheer variation in quality of the resumes that I receive when I accept applications. A few people submit a polished, well presented application/resume, and I feel that it does a good job of effectively allowing them to present themselves to me. Far more, however, submit resumes that have obviously been done quickly, without attention to detail or standardization.
One major annoyance of mine is when I read that someone has “dealt” with something. I’ve always wondered what it means to have “dealt” with something (or someone). The phrase “dealt with customers” appears quite regularly on resumes, and I’m even willing to bet that it’s probably on yours. If it is, take it off, now, as it literally has no real meaning.
“Dealing” With Customers
When I am hiring someone for a position that will have any amount of interaction with my customers, I am looking for resourceful, well-versed staff that are capable of clearly communicating and portraying themselves in a positive manner. These kind of people are the type of people that are able to take control of sales situations, empower and promote open communication and conversation, and display confidence and assertion when interacting with my clients.
At no point do these people “deal” with my customers.
My customers are quite valuable to me, and the last thing that I want to hear as a prospective employer is that you “dealt” with customers at your previous job. Let’s face the reality: if customer service is such an imposition to you that you are unable to describe your interaction between yourself and your former customers, regardless of how you “dealt” with them, you are the absolute last person that I want to represent my company in any way.
Delivering the Same Message
That last segment may have sounded hostile, and that’s a good thing. You need to understand that customers/clients are the lifeblood of any business, and it is your job to serve their needs in a way that is beneficial to both the customer and the company. Perhaps you really enjoy customer service and just felt that stating that you “dealt” with customers was a good way to sum up your previous responsibilities – there’s no harm in good intentions, but there is in bad delivery.
Instead of saying that you “dealt” with customers, try using something similar to one the phrases below:
“Listened and responded to customer requests and complaints.”
“Received and processed verbal orders from customers, both in person and over the phone.”
“Delivered exceptional customer service.”
The message is delivered in a way that is both correct and aesthetically pleasing, making everyone happy.
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