Donna Hurley of Fresno

Out of the Fire- Donna Hurley of Fresno on how transformative leadership can improve care delivery post-pandemic.


The COVID-19 pandemic has wreaked havoc on the long-term care industry, exposing critical vulnerabilities and shortcomings in the system. As we emerge from the chaos of the pandemic, Donna Hurley of Fresno feels the need for transformative leadership in long-term care facilities has become increasingly evident. This article explores the transformative leadership approach and its potential to revolutionize care delivery, creating a safer and more compassionate environment for residents and staff alike.

A Post-Pandemic Reckoning

According to Donna Hurley of Fresno, the long-term care sector faced unprecedented challenges during the pandemic, which high infection rates and tragically high mortality rates among residents and staff. This crisis spotlighted the pressing need for leadership that can adapt and innovate to meet the evolving needs of a post-pandemic world. In this article, Donna Hurley explains how transformative leadership can help us rebuild and enhance long-term care services.

What is Transformative Leadership?

Transformative leadership is a leadership style that aims to create positive change in an organization by inspiring and motivating employees to exceed their own expectations and act in the best interests of the organization. Donna Hurley of Fresno says it involves leaders who are empathetic, adaptable, and forward-thinking, focusing on developing their teams, fostering a shared vision, and empowering staff to reach their full potential.

Key Principles of Transformative Leadership

  1. Visionary Thinking: Transformative leaders are visionaries who paint a compelling picture of the future. In long-term care, this means envisioning a healthcare system where residents receive the highest quality are in a safe, supportive environment.
  2. Empowerment: Empowering staff by giving them autonomy to make decisions and be part of the decision-making process. In long-term care, this can translate into giving caregivers a voice in how care is provided and how safety protocols are enforced.
  3. Emotional Intelligence: Understanding and responding to the emotional needs of residents and staff is a critical element of transformative leadership. This person-centered approach ensures a compassionate and supportive environment.
  4. Adaptability: The post-pandemic world is constantly evolving, so leaders must be adaptable. This involves being open to new technologies, treatment modalities, and care models that enhance quality of care models that enhance quality of care.

The Transformative Leader in Long-Term Care

As long-term care facilities recover from the pandemic’s devastating impact, the role of transformative leadership becomes more pronounced. Administrators and directors of long-term care facilities must adopt this approach to rebuild and enhance the quality of care for their residents, says Donna Hurley.

  1. Improved Safety Protocols: Transformative leaders in long-term care recognize the importance of creating robust protocols to prevent and control infections. They ensure that staff receives the necessary training and resources to maintain a safe environment, prioritizing the well-being of both residents and employees.
  2. Enhanced Staff Well-Being: A transformative leader understands the emotional and physical toll that the pandemic took on healthcare workers. They actively support the mental health of staff, providing access to counseling, stress relief programs, and a supportive work environment to precent burnout and high turnover rates.
  3. Innovation in Care Delivery: Post-pandemic long-term care requires leaders to explore innovative approaches to care delivery. This might involve incorporating telehealth, remote monitoring, and advanced technologies to improve the quality of care and keep residents connected to loved ones.
  4. Person-Centered Care: Transformative leaders prioritize the individual needs of residents, fostering a more person-centered approach to care. This involves customizing care plans, ensuring residents’ voices are heard, and maintaining open channels of communication between staff and residents.

Outcomes of Transformative Leadership

The adoption of transformative leadership in long-term care settings can lead to several positive outcomes:

  1. Improved Quality of Care: By empowering staff, fostering innovation, and enhancing safety protocols, the overall quality of care provided to residents can be significantly improved.
  2. Enhanced Employee Engagement: Engaged and satisfied staff are more likely to deliver better care, leading to improved resident outcomes and a reduction in staff turnover.
  3. Greater Resident Satisfaction: A more person-centered approach to care and a focus on emotional well-being can result in a higher resident satisfaction, which is a critical measure of a facility’s success.
  4. Increased Community Trust: By actively engaging with the community and demonstrating a commitment to the welfare of residents, long-term care facilities can rebuild trust and credibility.


The COVID-19 pandemic has reshaped the landscape of long-term care, revealing the need for transformative leadership in the industry. According to Donna Hurley, Transformative leadership encourages visionary thinking, staff empowerment, emotional intelligence, and adaptability, all of which are essential for reshaping long-term care services to meet the evolving needs of the post-pandemic world.

It is essential that long-term care administrators and directors embrace this approach, as it not only promises to enhance the quality of care for residents but also creates a safer and more compassionate environment for both residents and staff. Donna Hurley of Fresno says, as we emerge from the fire of the pandemic, transformative leadership stands as the beacon of hope for the long-term care industry, guiding us toward a brighter more resilient future.

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